Privacy Policy

This Privacy Policy explains how eSIM Distribute ("we", "us", or "our") collects, uses, stores, and discloses your personal information when you visit esimdistribute.com or otherwise use our website, products, and services (collectively, the "Services"). In this Privacy Policy, "you" means a customer, account holder, website visitor, or any other individual whose personal information we process.

Please read this Privacy Policy carefully before using our Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our operations, technology, legal obligations, or business practices. When we make material updates, we will publish the revised version on this page and update the "Last Updated" date above.

2. Personal Information We Collect

The personal information we collect depends on how you interact with our Services. We may collect the following categories of information:

• Contact Information: such as your name, company name, billing address, shipping address, phone number, and email address.
• Account Information: such as your login credentials, account preferences, tenant details, and security-related information.
• Order Information: such as eSIM purchases, hardware purchases, payment confirmations, delivery information, and order history.
• Support and Communication Data: such as the content of emails, contact form submissions, refund requests, policy inquiries, and other customer support communications.
• Usage Data: such as IP address, browser type, device type, operating system, referring pages, pages visited, and interactions with our Services.

If you choose not to provide certain information, some parts of the Services may not be available to you.

3. How We Collect Information

We collect personal information in several ways:

• Directly from you when you create an account, place an order, submit a contact form, request support, or communicate with us.
• Automatically through cookies, logs, and analytics technologies when you browse or use our website.
• From service providers and partners such as payment processors, hosting providers, email delivery services, logistics providers, and network fulfillment partners involved in delivering our Services.

4. How We Use Your Personal Information

We may use your personal information to:

• Create and manage your account.
• Process payments and fulfill eSIM and hardware orders.
• Deliver QR codes, order confirmations, invoices, and service-related emails.
• Provide customer support and respond to questions, complaints, or refund requests.
• Improve our website, product offering, and overall service performance.
• Detect, prevent, and investigate fraud, abuse, or unauthorized activity.
• Comply with legal and regulatory obligations.
• Send marketing or promotional communications where permitted by law; you may opt out of these communications at any time.

5. Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, remember your preferences, keep you signed in where applicable, measure traffic, and improve the performance of our Services.

Most web browsers accept cookies by default. You can usually change your browser settings to remove or block cookies, but doing so may affect how certain features of the Services function.

6. How We Share Your Personal Information

We do not sell your personal information in the ordinary course of our business. We may share your personal information only where necessary, including with:

• Service providers that support our business, such as hosting, analytics, payment processing, email delivery, customer support, cloud storage, fulfillment, and shipping providers.
• Connectivity and fulfillment partners where necessary to deliver eSIM services or related products you purchase.
• Professional advisers or authorities where required for legal, regulatory, fraud prevention, or compliance purposes.
• Corporate affiliates or successors in connection with a merger, acquisition, reorganization, or sale of assets.

7. Data Retention and Security

We retain personal information for as long as reasonably necessary to provide the Services, maintain your account, complete transactions, comply with legal obligations, resolve disputes, and enforce our agreements.

We use reasonable technical and organizational safeguards designed to protect your information. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

8. International Transfers

Because we work with service providers, technology partners, and infrastructure in multiple jurisdictions, your personal information may be transferred to, stored in, or processed outside the country where you are located. Where required by law, we take appropriate steps to ensure such transfers are protected by suitable safeguards.

9. Your Rights

Depending on your location, you may have rights relating to your personal information, including the right to:

• access the personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of your personal information;
• request a copy of your data in a portable format;
• object to or restrict certain processing activities; and
• withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at hello@esimdistribute.com. We may need to verify your identity before responding to your request.

10. Third-Party Websites and Links

Our website may include links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our Services are not directed to children, and we do not knowingly collect personal information from anyone under the age of 16. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete that information.

12. Complaints

If you have concerns about how we process your personal information, please contact us first so that we can try to resolve the issue. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.