Terms of Service

These Terms of Service ("Terms") govern your access to and use of the website, products, software, and related services provided by eSIM Distribute ("we", "us", or "our") through esimdistribute.com.

By accessing our website, creating an account, purchasing products, or otherwise using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.

1. Eligibility and Account Responsibility

You must have the legal capacity to enter into a binding agreement in order to use our Services. If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

You agree to provide accurate, current, and complete information when registering, placing an order, or contacting us, and to update that information when necessary.

2. Our Services

We provide digital eSIM products, hardware-related products such as eSIM adapters and routers, platform tools, and related support services. Certain Services may be subject to additional product-specific terms, refund conditions, shipping terms, or technical limitations stated on the relevant product pages or policy pages.

We reserve the right to modify, suspend, or discontinue any part of the Services at any time, including product availability, pricing, or functionality.

3. Orders, Pricing, and Payment

By placing an order, you agree to purchase the selected product or service at the price shown at checkout. All prices, fees, and availability are subject to change without notice unless otherwise required by law.

Payment must be completed using one of our approved payment methods before we are obligated to deliver the product or service. We reserve the right to decline or cancel any order in cases of suspected fraud, pricing errors, technical mistakes, compliance concerns, or product unavailability.

If we cancel an order after payment has been received, we will issue a refund in accordance with our applicable policies and payment provider procedures.

4. Digital eSIM Delivery and Use

eSIM products are digital goods. After purchase, the QR code, activation details, or related fulfillment information may be delivered electronically by email or through your account. Once delivered, digital eSIM products generally cannot be recalled or prevented from being used.

It is your responsibility to confirm before purchase that:

• your device supports eSIM functionality;
• your device is carrier-unlocked where required;
• the selected destination, plan type, and validity meet your travel needs; and
• you understand any plan-specific usage limits, network rules, or activation conditions.

Service quality, activation timing, speed, and coverage may depend on third-party network operators and local conditions in the destination country. We do not guarantee uninterrupted coverage in all areas.

5. Hardware Orders

Hardware products such as eSIM adapter cards and eSIM routers are physical goods and are subject to shipping, delivery, and return conditions stated in our Shipping Policy and Refund Policy. Delivery times are estimates only and may vary depending on destination, customs processing, and carrier performance.

Risk of loss or delay for physical products may pass in accordance with the shipping terms applicable to your order.

6. Refunds, Returns, and Cancellations

Refund eligibility for eSIM plans, adapters, and routers is governed by our Refund Policy. Because eSIM products are digital goods that may be activated shortly after delivery, refund rights are limited and depend on the circumstances described in our posted policy. Please review the Refund Policy carefully before purchasing.

7. Acceptable Use

You agree not to:

• use the Services for any unlawful, abusive, fraudulent, or misleading purpose;
• interfere with, disrupt, or attempt to compromise the security of the Services;
• resell, misuse, or exploit the Services in violation of applicable law or our policies;
• attempt to gain unauthorized access to accounts, systems, or networks; or
• use our Services in a way that harms our business, users, or partners.

8. Intellectual Property

All content, trademarks, branding, software, designs, text, graphics, and other materials on the website are owned by or licensed to us and are protected by applicable intellectual property laws. You may not copy, reproduce, distribute, modify, reverse engineer, or exploit any part of the Services except as expressly permitted by law or with our prior written consent.

9. Service Availability

We aim to keep the Services available and operational, but we do not guarantee that access will be uninterrupted, error-free, or always available. Scheduled maintenance, third-party provider outages, force majeure events, regional network conditions, and technical failures may affect availability.

We may suspend or restrict access to the Services where reasonably necessary for maintenance, security, fraud prevention, legal compliance, or operational reasons.

10. Disclaimer of Warranties

To the fullest extent permitted by law, the Services are provided on an "as is" and "as available" basis. We do not make any express or implied warranties, including warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted availability, except where such warranties cannot be excluded under applicable law.

11. Limitation of Liability

To the maximum extent permitted by law, eSIM Distribute, Fire Flow Limited, and our affiliates, directors, officers, employees, agents, and service providers will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including any loss of profits, loss of business, loss of goodwill, or loss of data arising out of or related to your use of the Services.

To the fullest extent permitted by law, our total aggregate liability for any claim arising out of or relating to the Services will not exceed the amount you paid to us for the specific product or service giving rise to the claim.

12. Indemnity

You agree to indemnify, defend, and hold harmless eSIM Distribute, Fire Flow Limited, and our affiliates, officers, employees, and partners from and against any claims, damages, liabilities, losses, costs, and expenses arising from your misuse of the Services, your violation of these Terms, or your violation of any law or third-party rights.

13. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws applicable to Fire Flow Limited, without regard to conflict of law principles. Any disputes shall be handled in the courts or forums having competent jurisdiction, unless otherwise required by applicable consumer protection law.

14. Changes to These Terms

We may update these Terms from time to time. When we do, we will post the revised version on this page and update the "Last Updated" date above. Your continued use of the Services after the updated Terms become effective constitutes your acceptance of the revised Terms.